Shadi Leather strives to give 100% satisfaction when shopping with us. In the event you are not satisfied with your purchase, you may return your purchase within 60 days.
Purchases placed over-the-phone or online and shipped directly to customers are returnable within our standard 60-day return policy.
Customers are responsible for paying return shipping, either on their own or through the store, and pre-authorization is required for all products returned through mail.
Product(s) must be in the original packaging and leather must not be altered in any way.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and refunded to the original form of payment.
Refunds for purchases made by credit card will be refunded to the credit card used in the original transaction. Once the refund is processed, it can take 5-7 days for your bank to release the funds.
Missing or Damaged Items
If your package arrives and there is product damaged during transit or an item was incorrect or missing, we recommend reaching out to our Customer Service Team immediately to get the issue corrected.
You will need to provide the following items to open a claim for damaged goods:
- Pictures of the damaged package and ALL damaged product to be included in the claim
- Order number
- Items and quantity that were damaged